Maintaining a cleaning robot: how continuity is guaranteed

Preventive servicing, corrective repairs, consumables and a replacement machine within 72 hours: here is what happens behind the scenes so that your floors never go untreated, and why, under a service contract, none of that workload lands on you. How much maintenance weighs in the total cost, with market orders of magnitude, is costed in our guide to the total cost of ownership of a cleaning robot.

When you operate a service rather than sell a machine, maintenance is not an option to budget for: it is the heart of the commitment. Here is what goes on behind the scenes to keep the floors consistently clean.

Preventive: avoiding the breakdown

Preventive maintenance is the periodic servicing that stays ahead of wear: checking and replacing brushes, inspecting parts, running scheduled inspections. Combined with automatic over-the-air updates, it keeps the robot in stable working condition for the whole term of the contract. It is the equivalent of regular servicing, and it prevents most stoppages.

Corrective: responding quickly

If an incident happens anyway, corrective maintenance takes over: repairs carried out by dedicated technicians, with no third-party supplier for you to coordinate. One single point of contact handles everything, which is part of what a full-service contract means.

The 72-hour continuity guarantee

This is the commitment that changes everything. If a breakdown stops the machine, a replacement robot is supplied within 72 working hours. Your floors keep being cleaned, and there is no surprise cost: it is included. This is where a service clearly differs from buying a machine, where downtime remains the owner's problem, a trade-off we set out in detail under rental or purchase.

Consumables and their management: included

Brushes, squeegees and filters are covered, with the logistics handled by the provider's teams. You have no stock to track and no equipment to depreciate. That is what makes the cost easy to read and easy to forecast, a key element in any ROI calculation.

What stays on your side

Day to day, your team handles a few simple actions (cleaning the sensors, the brushes and the filters), learned in anything from half a day to two days. Everything else, technical, software and repairs, is taken care of. The full sequence is set out under How it works.